Brokerage Sales: 1‑800‑754‑1918   Brokerage Service: 1‑866‑535‑1918   Logistics: 1‑866‑945‑5378

Update: TCC014-024- Delays in Processing EDI and Portal Messages

Start Date/Time: 2014-09-12. 09:30 ET

End Date/Time: No estimated time of resolution (ETR)

Clients Affected: All clients and serviceproviders who transmit trade data using EDI.



We are experiencing delays in processing EDI andportal messages. There is a backlog in processing data.

We are working to resolve this problem and willupdate our hotline as soon as more information is available. We regret theinconvenience and thank you for your cooperation.

Client service support is available 24/7 should yourequire immediate assistance. Please refer to the Client Service/ContactInformation below.

Action Required:

Pleaserefer to the contingency procedures outlined below or be prepared toresume transmission once the system is available.

For brokersand importers, the procedures to follow during system outages/interruptionscan be foundat:

For highway carriers, if you are proceeding to theborder during this outage, please ensure all drivers are provided with thecorrect paperwork to present at arrival.  For information on the paperworkrequired at time of arrival please refer to the Highway Contingency Planningdocument which can be foundat:

Alternatively,if you already have an eManifestPortal account set up, you may submit tradedocuments through the Portal.

Client Service /Contact Information:

Hotline:  1-888-957-7224 

Regular Hours: Monday to Friday, 08:00 – 17:00ET   Call the hotlinefor technical assistance and problems regarding the submission of trade data,e.g. reject messages, via EDI or eManifest Portal.  eMail support is alsoavailable for EDI applications, testing and general inquiries at the emailsoutlined below.

After Hours: Weekdays 17:00 – 08:00 ET Saturday, Sunday and all civic and statutoryholidays – 24/7  Call the hotline for technical assistanceor problems requiring immediate assistance with their trade datasubmissions.  When calling the hotline, leave a detailed message and anofficer will return your call.

Email Distribution Information:

If you wishto add another contact for your company or wish to be removed from this emaildistribution list, please email the ECU or TSUat .


  Angela Collins

Willson International Angela Collins