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Willson International can add value and simplify your supply chain.

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Learn how a Canadian-based manufacturer of rubber compounds successfully transitioned its customs brokerage needs to Willson International.

WORRIED ABOUT SWITCHING BROKERS? EXPECTING IT TO BE CUMBERSOME, TIME-CONSUMING AND DISRUPTIVE?

Willson international has a simple five-step approach to simplify transitions. It helps ensure no disruptions, no increased risk and a 100% error-free move.

CHALLENGE

A Canadian-based manufacturer of rubber compounds was using three customs brokers to handle its Canadian and U.S. imports. In addition, it was losing expense-recovery opportunities by returning empty containers. All this created an administrative burden as the company tried to maintain three di¬fferent sets of records, while communicating with and paying three separate vendors.

solution

Willson International delivered a solution that transitioned all of the company’s North American transactions under one account. This reduced the administrative burden, provided the client with a single point of contact and one easy payment stream. The company was initially concerned that switching would be problematic since the three current suppliers had knowledge of its import requirements and business methods, as well as potentially exposing it to fines or penalties that could be created on the change of brokers.

results

Willson International’s five-step proprietary account transition process took no more than 10 days to complete. During the transition period, the company’s transactions were completed smoothly and efficiently, with no interruption to the client’s business and no increase in risk to their import transaction. The client specifically commented

Willson International can help your organization increase productivity and lower expenses. As a full-service cross-border brokerage and logistics services supplier, we assign a dedicated team to learn your business needs, add value with Willson services, identify cost savings, enhance efficiencies, ensure compliance, and pro-actively alert your team to important customs and transportation issues.

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Learn how one Willson client increased compliance rates, reduced import fees and freed-up one-quarter of the time it used to spend preparing customs entries by using Willson’s proprietary technology.

CROSS BORDER AND EVEN DOMESTIC SHIPPING CAN BE DATA-INTENSIVE, YET A SIGNIFICANT ASPECT OF TRANSACTIONS ARE OFTEN PROCESSED MANUALLY.

Willson international has invested heavily in technology to provide customers with access to tools that make importing and exporting easier and more cost-effective.

CHALLENGE

While consulting with a prospective client, Willson International learned members of the business were spending 25% of their time reviewing customs entries before final customs acquittal to ensure entries were correct. The business believed its suppliers couldn’t be trusted to provide accurate information since product descriptions were often vague or incomplete. Also, its suppliers were not managing international shipments by using the business’ part numbers, which made compliance difficult.

solution

After reviewing the company’s information, Willson International implemented its proprietary ShipCheck Solution to create shipping documentation. The software was deployed at the locations of each international supplier, with only those products being shipped forming a part of the database.

results

By combining the expertise of its people and proprietary technology tools, Willson International works with its customers to find time- and money-saving solutions unique to their situation. We don’t rely on a “do it our way” response, preferring instead to invest the time and energy needed to customize a solution that helps improve compliance, enhance efficiencies and reduce costs.

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Learn why a packaging company chose Willson International after conducting a thorough review of the offerings of competitors.

SURVEYS* SHOW CLIENTS GET BOUNCED AROUND BETWEEN PEOPLE AND OFFICES WHEN SEEKING ANSWERS TO QUESTIONS — DELAYS THAT CAUSE ENTRY ERRORS AND COMPLIANCE ISSUES FOR IMPORTERS.

A cornerstone of willson international’s service offering is ensuring your access to a dedicated team of qualified professionals who know and understand the needs of your business.

* an independent survey shows this is major complaint in the brokerage and logistics services industry

CHALLENGE

A business looking to expand its off¬erings purchased a long-time Willson International client in the packaging industry. The new owner told the packaging company that it planned to move any customs work to the parent business’ incumbent customs broker. In analyzing the service o¬ffering, however, the parent company realized it was not and could not expect to receive the same level of communication Willson offered.

solution

The parent company recognized and appreciated that it could contact Willson at any time to get answers to questions and, if needed, engage Willson’s executive team members in the discussion. Willson’s secure web-based Client Portal and other proprietary information tools also support the objective to have immediate answers to questions and access to real-time information to facilitate issue resolution. This means Willson is open 24/7/365, and its investment in technology allows it to have real-time data on any shipment from any location.

results

The parent company realized Willson would treat their business as more important than the existing broker. They wouldn’t be perceived as a number or just a shipment, but a client with important needs.

As a mid-sized brokerage and logistics company, Willson International brings many benefits to the table. We have sufficient size, scope and capability to deliver the full range of services, yet we are not so large that customers end up ignored or forgotten. Our people, their training and our high standards of customer care are critical to our success.

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Learn how a Canadian food industry leader uses Willson International’s release notification and other proprietary technology to reduce costs and improve customs compliance.

TIME LITERALLY IS MONEY FOR MANY COMPANIES SHIPPING GOODS.

Any tools that can automate processes, reduce the chance for human error, and lower the cost of doing business will ultimately help you succeed. Willson international works alongside customers to create customized solutions that improve efficiencies.

CHALLENGE

A Canadian business in the food industry was losing many valuable hours filing post-entry adjustments dealing with changes in delivery quantities of fresh produce. The company was saddled with a highly manual process that increased the chances for error, and amplified the risk associated with reporting proper quantities on import and associated import fees.

solution

Once the company shifted its account to Willson International, it began using our proprietary Online Live Tracking & Release Notifications system to identify minor weight and value adjustments before its final accounting with customs authorities. Although this initially reduced the number of post-entry adjustments that needed to be filed, much of the company’s compliance auditing happened after customs accounting. Willson’s technology team then worked with the company to move the process further forward in the data entry processing to allow the client to review all entry detail prior to customs acquittal.

results

By identifying and leveraging the maximum time allowable by customs authorities, the company then had ample time to review complete entry detail and notify Willson of any adjustments required before final accounting. This allowed the customer to significantly reduce their cost with respect to post entry adjustments, and improved their entry compliance with customs.

Willson International helps organizations access up-to-date information through its secure web-based Client Portal and proprietary tools enhancing the visibility of shipments moving through the clearance process. From form automation solutions to electronically maintaining customs entry records, Willson can help speed your processes and improve business intelligence.

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Learn how a U.S.-based toy company leveraged the customs brokerage expertise and proprietary technology of Willson International to meet and exceed the “Delivered Duty Paid” requirements of two major retailers in Canada.

NON-RESIDENT IMPORTER program ENABLes companies TO STREAMLINE CUSTOMS CLEARANCE AND OFFER CUSTOMERS LANDED COSTS FOR TRANSPORTATION, BROKERAGE FEES, DUTIES AND TAXES.

Willson international works closely with foreign customers to understand their business and create a distinctive solution that works.

CHALLENGE

A U.S.-based toy company lands new sales contracts with two major online retailers in Canada — Amazon.ca and Walmart.ca. Terms of the sale, though, are “Delivered Duty Paid” (DDP), meaning the vendor is responsible for transportation and customs-related costs to the buyers’ Canadian locations. The Illinois company needs to act quickly to ensure orders arrive on-time and without customs delays. With problems shipping into Canada on previous occasions, they are also concerned about losing visibility on orders once they leave their facility.

solution

Willson International met with the company to help them to understand their obligations under Canada’s NRI Program. We made sure the business was registered properly in Canada, and provided them with information needed for duty processing and Canadian tax filing. Willson’s Transition Team reviewed the company’s product database to help assign the correct Canadian customs codes for each item. We then provided the client with document templates and instructions for carriers. To ensure visibility on shipments, we set our system to automatically notify the client the moment each order clears the border. We also created a customized online client portal, allowing them to monitor the status of shipments throughout the customs clearance process.

results

The toy company easily completed its NRI registration and setup, and installed a new Canadian customs database. Within a few weeks, it was ready to ship with complete confidence. The first orders cleared the border efficiently and arrived at the customers’ locations on-time. The company continues to use Willson’s Online Live Tracking & Release Notifications system and client portal to give its own customers an accurate update on deliveries.

Willson International helps your organization deliver higher standards of service and faster times to market with tailored brokerage solutions. By removing bottlenecks at the border and enhancing the visibility of your shipments along the supply chain, you can be confident your orders are arriving on-time and on-budget. Excellence in Execution