Credit & Collections Specialist

Summary

Looking for a career, at a company where you love to work, all while working from the comfort of home? Do you want to be part of a growing organization, on a team that’s interested in your development?

Willson International is a Customs Brokerage and Third-Party Logistics organization. At Willson, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Location

Remote – Greater Toronto Area (Might be required to come to Head Office, Mississauga occasionally for in-person training or meeting)

Shift

Monday to Friday, 9am-5pm

Key Qualifications

High School Diploma required
Accounts Receivable and or Credit & Collection certification or training are preferred
Minimum two (2) years direct A/R and collection experience within an office environment
Working knowledge of MS Office Suite of products – Outlook and Excel are significant
Working Knowledge of Accounting practices and Credit approvals
Strong professional communication skills – verbal and written is required
Problem solving and analytical ability is strongly required
Ability to work independently with a great sense of self-direction, as well as working cohesively as a team

Description of Role

Reporting to the Credit Manager the Credit Collections Specialist is responsible for a portfolio of accounts; evaluating credit risk and collection of outstanding receivables. This involves; regular credit review of new & existing accounts and contacting clients for payment on invoices to keep accounts in good standing.

Being mindful of customer service standards, managing a portfolio of accounts; follow collection procedures to collect on past dues, contact clients by phone, e-mail, and collection letters
Provide account statements, copy of invoice/back up documents to client upon request
Maintain >45 days accounts to below a % defined by the department’s Key Result Objectives
Review AR Aging reports to investigate, follow-up, and resolve/collect past due invoices; this may include regular communication with Operations, Sales and Service teams
Review accounts to consider Holds, communicate this with the clients and internal depts
Reconcile client accounts, this may include communicating misapplications and making corrections
Regularly review aging to consider possible adjustments and write-offs; submit refund requests as needed to keep the account portfolio clean
Maintain excellent account notes, this will include weekly reporting of collection efforts
Investigate disputed charges; this will involve data review and regular follow-ups
Excellent analytical abilities; you must review credit histories, spot payment trends, and evaluate financial risk before granting credit
Review credit reports to setup new accounts in AR, and maintain existing account credit limits; this may include completing reference checks as needed
Review and reply to emails in a timely manner and address client inquiries with a sense of urgency
Send Customs ARL (K84) statements and collect GST/duty payment from clients at the end of the month which is then reconciled with the Govt; this will include understanding the process and reconciling between Willson Intl data and Govt data – this is a time sensitive task and is completed with urgency every month
Assist clients with their inquiries regarding Govt GST/Duty debts and payments; this will include a review of clients’ Govt account and assisting them with reconciliation
Flexible working extra hours during peak financial cycles and projects to maintain accurate and clean account records
Accept possible after-hours phone calls from Operations, due to credit limit controls setup, regarding a client’s shipment that may need authorization to clear the border
Open to an opportunity to process payment receipts, which will involve application and reconciliation
Other duties as assigned

Why you’ll love it at Willson

Work-from-home environment, with a home internet reimbursement
3 weeks paid vacation for all new hires
Company-matching RRSP program
We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.
Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward
#Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniveraries, weddings, and cute things, like puppies and babies).

*Salary for this role is $55,000 – $63,000, based on candidate experience and location.*

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