Customs Trade Advisor

Summary

Looking for a career, at a company where you love to work, all while working from the comfort of home? Are the “fine details” your bread and butter? Do you like a role that keeps you on your toes?

If you answer “yes” to any of these questions, then join our Regulatory team!

At Willson International, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Location

Remote – Ontario

Shift

Monday to Friday, 9am-5pm

Key Qualifications

Post-secondary education in Business Administration, International Trade, or a related field is strongly preferred; High School Diploma required
CCS (Certified Customs Specialist) designation is required; CTCS or other professional credentials are considered strong assets
Minimum 3 years of progressive experience in a customs brokerage environment, with at least 5 years in a consulting, advisory, or regulatory capacity supporting clients with trade compliance strategies
Demonstrated success in delivering project-based work, including audits, process reviews, and regulatory consulting engagements
Deep understanding of CBSA and PGA import requirements, with the ability to translate regulatory frameworks into actionable client solutions
Proficient in MS Office Suite (Outlook, Word, Excel); experience with ITMr4 or similar customs software is an asset
Exceptional communication skills, able to convey complex regulatory concepts clearly and professionally to diverse audiences
Strong analytical and problem-solving abilities, with a focus on accuracy, detail, and client impact
Proven ability to work independently and collaboratively in a fast-paced, multi-project environment

Description of Role

The Customs Trade Advisor – Canada is responsible for navigating complex import and export regulations, advising on tariff classification, valuation, and PGA/OGD compliance, and analyzing FTA eligibility. They will be leading efforts in audit readiness and duty drawback program management. Beyond regulatory work, this role is instrumental in delivering consulting services that elevate the client experience.

Serve as a trusted advisor to clients by responding to inquiries with strategic, compliance-focused guidance, while also resolving operational issues with precision and professionalism
Analyze and interpret client data and documentation to support advisory engagements, classification projects, and compliance assessments
Perform advanced tariff classification, including end-use provisions under Chapter 99 across a wide range of industries.
Liaise with CBSA, PGAs, and other government agencies to support client projects, resolve regulatory issues, and maintain compliance integrity
Collaborate with team members to coordinate project deliverables, share insights, and contribute to a high-performance advisory environment
Review and validate Free Trade Agreement (FTA) certificates, when required assess Bill of Material against FTA rules of origin and for qualification determination.
Understanding of CBSA verification audits, importers audit requirements.
Advise clients associated to compliance issues such as valuation, origin, marking, SIMA, etc.
Understand adjustments, remissions, rulings, and duty drawback claims.
Prepare and submit duty drawback claims.
Identify tax recovery and cost savings opportunities.
All other duties as assigned

Why you’ll love it at Willson

Work-from-home environment, with a home internet reimbursement
3 weeks paid vacation for all new hires
Company-matching RRSP program
We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.
Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward
#Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniveraries, weddings, and cute things, like puppies and babies).

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