Director of Regulatory Affairs (U.S.)

Director, U.S. Regulatory affairs

Summary

Looking for a career, at a company where you love to work, all while working from the comfort of home? Do Regulatory changes intrigue you, and the “fine details” excite you? Want a role that keeps you on your toes?

If you answer “yes” to any of these questions, then join our team!

At Willson International, we’re creating an environment that empowers our people to reach their full potential, while embracing your strengths and ambitions. Whether it’s developing new skills, opportunities to innovate and grow, or the flexibility to enjoy the moments that matter with your loved ones, Willson International is the place for you.

Location

Remote – NY, MI, or TEX

Shift

Monday to Friday, 9am-5pm

Key Qualifications

U.S. Customs Brokers License is required.
NCBFAA Certified Customs Specialist is an asset.
High School Diploma required. College or University Degree is an asset.
Extensive experience in US customs regulations, international trade compliance, and PGA requirements.
Proven leadership in regulatory affairs, risk management, and operational process improvement.
Strong analytical, communication, and strategic planning skills.
Ability to work cross-functionally and influence change across departments.
Problem solving, accuracy, attention to detail and analytical ability are required.

Description of Role

The Director of US Regulatory Affairs is responsible for leading and managing all aspects of regulatory compliance related to import and export operations. This role ensures adherence to customs regulations, trade laws, and Partner Government Agency (PGA) requirements, while driving operational excellence, risk mitigation, and strategic regulatory guidance across the organization.

Regulatory Expertise & Guidance

Serve as the primary advisor on import/export restrictions, trade barriers, and customs compliance.
Provide expert interpretation of regulatory requirements from key agencies including CBP and PGAs, including the FDA, USDA, AMS, APHIS, FSIS, and others.
Stay current with evolving trade laws, international agreements, and government agency mandates.

Compliance & Risk Management

Develop and implement robust compliance programs and risk mitigation strategies.
Identify areas of non-compliance and lead the development of corrective action plans.
Ensure full adherence to government regulations and internal policies related to the importation of goods.

Audit & Assessment

Conduct audits and assessments of customs entries and PGA data to ensure accuracy and regulatory compliance.
Monitor and report on Key Results Objectives (KROs), initiating action plans for areas below standard.

Operational Excellence

Lead process improvement initiatives to enhance efficiency, compliance, and profitability.
Review and refine branch processes to maximize operational margins and service quality.
Identify and address barriers to service delivery and recommend solutions to improve client satisfaction and operational performance.

Client & Account Management

Oversee the onboarding of new accounts, ensuring seamless transition and regulatory alignment.
Maintain and optimize databases related to customs transactions, compliance records, and regulatory documentation.
Manage the acquisition and renewal of continuous surety bonds.

Post-Entry & Regulatory Filings

Direct post-entry activities including ruling requests, prior disclosures, Customs Form 28 & 29 responses, refunds, protests, and drawback claims.
Evaluate service requirements versus compensation and recommend adjustments to improve process efficiency or pricing models

All other duties as assigned

Why you’ll love it at Willson

Work-from-home environment, with a home internet reimbursement
3 weeks paid vacation for all new hires
Company-matching RRSP program
We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.
Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward
#Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniveraries, weddings, and cute things, like puppies and babies).

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