Brokerage Sales: 1‑800‑754‑1918   Brokerage Service: 1‑866‑535‑1918   Logistics: 1‑866‑945‑5378

CFIA NISC service change during upcoming statutory holidays – April 9 to 14

This message is for all importers and customs brokers who do business with the Canadian Food Inspection Agency (CFIA) National Import Service Centre (NISC).

Please be advised during the upcoming statutory holidays (April  9th to 14th, 2020), the NISC’s service hours will remain from 7am to 3am (Eastern Standard time) but its telephone lines (1-800-835-4486 and 1-877-493-0468) will not be monitored from 6:00 PM on April 9th to 7:00 AM on April 14th  EST.  If you require assistance from NISC during this period, please email

For more information about the NISC, please visit the CFIA website.


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COVID-19 is a global challenge. Keeping our supply chains moving is important for maintaining the health and wellbeing of citizens and businesses. While the Canada - U.S. border is now closed to non-essential traffic, it is still open for trade and commerce. We are committed to doing our part for global supply chains.

We are protecting the health and safety of our employees. They are working from home, except for critical functions that require certain equipment or managing paper/courier flow. In those cases we are following social distancing guidelines.

We are open and available to assist you, and key players in your supply chains. Our dedicated staff are available 24/7 and our brokerage and logistics experts are available to help you make adjustments to your supply chain, if necessary.

We encourage you to check out the government programs available to families, businesses, exporters and importers. And, while respecting the need for social distancing we encourage everyone, including our staff, to reach out and remain connected to family, friends, colleagues and customers.

Stay safe.

Peter Willson
Chairman & CEO
Willson International

Have a question about Customs? 1-866-535-1918 Logistics? 1-866-945-5378

Stay Connected. Stay Positive. Stay Informed.