Brokerage Sales: 1‑800‑754‑1918   Brokerage Service: 1‑866‑535‑1918   Logistics: 1‑866‑945‑5378

COVID-19 Commercial Update to Industry Stakeholders April 21, 2020

The following is provided by the Canada Border Services Agency (CBSA)

Key Message

The Canada Border Services Agency is focused on the safety and security of Canadians. For this reason, many of our resources are currently concentrated on COVID-19. Some of our service standards may be impacted as a result, and you may experience delays. We appreciate your patience and cooperation.

Key Issues

Direction issued requiring travelers (drivers) seeking entry into Canada to wear a non-medical mask or face covering.

– With regards to the direction issued requiring travellers seeking entry into Canada to wear a non-medical mask or face covering, we are providing clarification on the expectation for commercial drivers who are exempt from the mandatory quarantine. Understanding this direction was issued with little notice, the requirement is being phased in.  We are asking for cooperation in encouraging drivers to wear a non-medical mask or face covering, as well as follow all other Public Health Agency of Canada (PHAC) recommendations.

– CBSA is in the process of obtaining non-medical face masks that can be provided to essential travellers when they interact with Border Services Officers at the Ports of Entry, however we do not have an inventory at this time, and would therefore greatly encourage the Carrier and Driver community to take these steps to continue our collective efforts to protect themselves and others.

Official updates on COVID-19 are available on the Government of Canada website.

Willson logo header

COVID-19 is a global challenge. Keeping our supply chains moving is important for maintaining the health and wellbeing of citizens and businesses. While the Canada - U.S. border is now closed to non-essential traffic, it is still open for trade and commerce. We are committed to doing our part for global supply chains.

We are protecting the health and safety of our employees. They are working from home, except for critical functions that require certain equipment or managing paper/courier flow. In those cases we are following social distancing guidelines.

We are open and available to assist you, and key players in your supply chains. Our dedicated staff are available 24/7 and our brokerage and logistics experts are available to help you make adjustments to your supply chain, if necessary.

We encourage you to check out the government programs available to families, businesses, exporters and importers. And, while respecting the need for social distancing we encourage everyone, including our staff, to reach out and remain connected to family, friends, colleagues and customers.

Stay safe.

Peter Willson
Chairman & CEO
Willson International

Have a question about Customs? 1-866-535-1918 Logistics? 1-866-945-5378

Stay Connected. Stay Positive. Stay Informed.